You may return your order within 14 days of receipt. Once you’ve submitted a return request, we’ll let you know within 24 hours whether your request has been approved.

Please note: You are responsible for the costs of returning an order, unless otherwise indicated by one of our employees.

To ensure we can process your approved return properly and efficiently, we have established the following conditions:

• Returns that are not reported in advance and do not include tracking information cannot be processed: http://takeawarebv.returnscenter.com
• Returns are only accepted if the packaging (excluding the outer box) is unopened and the product is undamaged.
• The outer box and the original box must be free of any writing. If there is any writing on the box(es), the return will not be accepted.
• Boxes with writing on them will not be accepted as returns. If they are sent anyway, this is done entirely at your own risk, and they will not be returned to you.
• Each return will be assigned an RMA number upon approval. Make sure the RMA number is visible on each box.
• Items ordered specifically for you (e.g., printed products) cannot be returned.

Once your return request has been approved, you can ship the product to us using the shipping carrier of your choice (provided that the carrier offers tracking for the return shipment). Please note that we can only accept return shipments on business days. Please use the return address below:

TakeAware B.V.
Dublinweg 4
9744 VB Groningen

As soon as the return shipment has been processed at our distribution center, we will issue a credit invoice as soon as possible.

If you have a complaint that is not related to returning items, please send an email to service@takeaware.nl. We will get in touch with you as soon as possible.